Refund policy
Every mat and pad is printed to order for you, so we don't accept returns for a change of mind.
Damaged, defective or wrong item? We fix it at no cost.
- Email support@gamermousepad.com within 30 days of delivery.
- Include your order number and a photo of the problem.
- We send a free replacement or a full refund. You choose. You don't need to send the item back.
Lost package? If tracking shows no movement for 10 business days, email us. We reship it or refund it.
Cancellations. Orders go to print quickly. Email us within 2 hours of your order to cancel. After that, the order is already in production and we can't cancel it.